Delete your Nexer account
You can ask us to delete your Nexer account and the personal data linked to it at any time, whether you're a client or a trainer, and whether or not you still have the app installed.
How to request deletion
Email us from the email address you use to sign in to Nexer:
Use the subject line "Delete my Nexer account" and tell us whether you're a client or a trainer. If the request comes from a different address, we'll ask you to confirm it's you before we delete anything.
Before we delete your account
Trainers: please withdraw any available earnings first, as we can't send payouts once your account is deleted. If you have booked sessions still waiting to be confirmed, we'll finish the deletion once those are settled.
Clients: if you have an upcoming session or unused booking credit, mention it in your email and we'll sort it out with you before anything is deleted.
What we delete
- Your profile: name, email, phone number, profile photo, and, for trainers, bio, specialties, and rates
- Your location and area settings, and your preferences and fitness goals
- Trainers' uploaded qualification documents
- Your in-app messages
- Your push notification identifier
Reviews you've written are removed or anonymised so they can no longer be linked to you.
What we keep, and why
Kenyan law requires us to keep records of payments and payouts, such as amounts, dates, and M-Pesa receipt references, for tax and accounting purposes. We also keep the booking and session records those payments belong to, with your name and contact details removed. We keep all of this only for as long as tax, legal, and dispute-resolution needs require.
How long it takes
We'll reply to confirm we've received your request, and complete the deletion within 30 days. We'll email you when it's done.
For more on how we handle your data, see our privacy policy.