Privacy policy
This policy covers everyone who uses Nexer, both clients and trainers. Where something applies to only one of them, we say so. Nexer is operated by Nexer Fitness, a business registered in Kenya (registration number BN-Y6SDKQWJ).
1. What we collect
If you're a client
We collect the information you give us directly: your name, email, phone number, profile photo, fitness goals, trainer preferences, and neighbourhood or location if you share it, along with your session history, payment and M-Pesa transaction references, in-app messages with trainers, reviews you leave, and a device identifier used for push notifications.
If you're a trainer
We collect the information you give us directly: your name, email, phone number, profile photo, bio, specialties, rates, and the qualification documents you upload. We also collect your session history, earnings and payout records (including M-Pesa receipt references), in-app messages with clients, reviews you receive, a device identifier used for push notifications, and, if you choose to share it, your location.
2. How we use it
We use this information to connect clients with trainers, build trainers' public profiles, process payments, earnings, and payouts, send booking and session updates, and improve how Nexer works. We don't sell your personal information to third parties.
3. Trainer qualification documents
The qualification documents trainers upload are stored securely for account and trust purposes. Nexer doesn't independently verify them (see our Terms of Service), and only the people who need them to run the platform can see them. They are not shown on public profiles.
4. M-Pesa payments and payouts
Client payments and trainer withdrawals are processed through Safaricom's M-Pesa. Trainer payouts are sent to the phone number registered on the trainer's Nexer account, and we keep M-Pesa receipt references for completed payments and withdrawals. We never see or store your M-Pesa PIN; that stays entirely within Safaricom's system.
5. Your location
If you enable location, we use it to show clients trainers near them, and to show trainers' profiles to clients searching nearby. Trainers' locations are shown to others as an approximate area, not an exact position. You can opt out of sharing your precise location at any time and enter your general area manually instead.
6. Third-party service providers
Nexer uses third-party services to run the app, including Supabase for our backend database and infrastructure, Safaricom M-Pesa for payments and payouts, and OneSignal for push notifications. These providers receive only the data they need to do their job.
7. How we store and protect your data
Your data is stored on secure servers with access controls. We use encryption for data in transit and at rest, and within Nexer, personal data is available only to the people who need it to run the platform.
8. How long we keep your data
We retain your account, session, and payment data for as long as your account is active, and for a reasonable period afterward to meet legal, tax, and dispute-resolution obligations. If you request deletion of your account, we will delete your personal data as soon as practicable, except where we're required to keep certain records by law (for example, transaction and payout records for tax purposes). See how to delete your account.
9. Your rights
Under Kenya's Data Protection Act, 2019, you have the right to access the personal data we hold about you, request corrections, and request deletion. To exercise any of these rights, contact us at the email below.
10. Children's data
Nexer is for people aged 18 and over, and we don't knowingly collect personal data from minors.
11. Changes to this policy
We may update this policy as Nexer evolves. If we make material changes, we'll notify you through the app.
12. Contact
Questions about this policy, or requests relating to your data, can be sent to hello@nexer.co.ke.